Cloud Senior Support Engineer
2025 May 3
Join Atlassian's Cloud products support team, focused on enhancing customer experience and support capabilities in Japan. Your role will involve triage, root cause analysis, debugging, and problem-solving across a range of Atlassian products. As a Senior Technical Support Engineer, you will also have a key role in mentoring other support engineers. Key Responsibilities: - Provide high-quality support for customers, enhancing their experience with Atlassian products. - Conduct triage and root cause analysis for complex technical issues. - Coach and mentor junior support engineers on technical skills. - Collaborate effectively with stakeholders across varying levels of the organization. - Contribute to the development of best practices for support methodologies. - Build strong relationships with customers to foster loyalty towards Atlassian products. - Engage in continuous learning and receive onboarding training to specialize in Atlassian systems and network technologies.
SalaryNot Disclosed
Job category
Working HoursFull-Time
Work Type
FULL TIME
Do you need to be in Japan
Is sponsorship available?
Do you need to speak Japanese
Is accommodation included?
Is food included?
Minimum Commitment
Language Requirements
Fluent Japanese
Business level English
Requirements
5+ years of experience in technical support, software services, or system administration.
2+ years of experience in solving complex technical problems.
Skilled in de-escalating customer issues while multitasking.
Strong language skills: Fluent in Japanese and Business level English.
Technical proficiency in SQL, web technologies (DNS, HTTP, APIs), cloud technologies (AWS), and network concepts (TCP/IP).
Familiarity with Java applications and Splunk is a plus.
Job post languageEnglish
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