Advisory Services Manager

2025 May 3

The Atlassian Services Team is a globally distributed group of dedicated solutions advisors committed to ensuring customer success. Our team members collaborate with Strategic and Enterprise clients facing complex business challenges, providing exceptional solutions for their users. We assemble trusted service teams to facilitate successful outcomes, helping clients maximize their Atlassian investments and achieve their ideal team collaboration solutions. **Key Responsibilities:** - Lead the Atlassian Advisory Services and Customer Success teams with some of our largest customers, helping them unlock the potential of their teams and drive outcomes with the Atlassian System of Work. - Manage client expectations and service engagement health, ensuring successful completion of delivery work with Japanese customers. - Collaborate with Atlassian teammates for client engagements, co-creating long-term strategic engagement and adoption plans with Sales and Success counterparts. - Facilitate deeper engagement with major customers.

Job category

Working HoursFull-Time

Work Type

FULL TIME

Do you need to be in Japan

Is sponsorship available?

Do you need to speak Japanese

Is accommodation included?

Is food included?

Minimum Commitment

Qualifications

Foundational technical skills and familiarity with Atlassian solutions.

Requirements

10+ years of experience within SaaS companies.

5+ years of experience in Services or Customer Success customer-facing roles.

Demonstrated ability in customer engagement management including escalation management, customer advocacy, and managing multiple engagements simultaneously.

Skills in customer discovery and value realization.

Experience interpreting themes from customer data and working on cross-team projects engaging with Sales, Product, Support, and Customer Success Management teams.

Experience with Atlassian product adoption or similar products and Technical Project Management, including planning, scheduling, monitoring, and stakeholder reporting.

Job post languageEnglish

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