Resort Representative/Driver

2023 October 1

Are you passionate about people? Do you have a can-do attitude? Want to be part of a great team? The SkiJapan.com Guest Services Team is looking for friendly, charming, efficient, and smiley English-speaking (bilingual preferred, but not essential) staff to work in our Guest Services Team in Hakuba. Exceptional customer service skills and a passion for dealing with people are a must. Key Responsibilities: - Meeting and greeting guests in the resort. - Safely driving guests to and from the village/resort accommodations during arrival/departure and for intra-village ski shuttles (5 to 20 minutes driving distance). - Providing guests with key local information and assistance. - Availability to work during Christmas and New Year periods. Additional Responsibilities: - Promoting activities such as snowmobiling and cultural tours. - Assisting guests with rental equipment setup. - Performing guest check-ins and check-outs based on information provided. Preferred Experience/Training: - Personal customer service experience (face-to-face). - Travel/tourism experience. - Outdoor education or activity guiding. - Resort/seasonal work experience. - Ski or snowboard experience. Personal Attributes: - Responsible, energetic, and confident with a can-do attitude. - Friendly personality with the ability to be a team player. - Flexible with irregular work hours. Language Requirements: - Must be an English speaker at a business level or higher. - Additional language skills are not essential but welcome. Driving License: - Applicants must possess one of the following licenses: - Driving license issued from Switzerland, Germany, France, Belgium, Monaco, Taiwan. - International Driving Permit (IDP) under The Geneva Convention on Road Traffic. Visa: - A Working Holiday Visa is required for this position. Remuneration Package: - Hourly rates to be discussed at the interview. - Staff accommodation available. - Ski lift pass (refundable upon contract completion with a clean disciplinary record based on the amount set by Ski Japan). Employment Dates: - 25th November 2025 – 31st March 2026 (Full Season). - 25th November 2025 – 20th February 2026 (Short-Term). As with any seasonal work, hours and dates of work are snow and customer dependent. Flexibility with work dates and hours is required. Working Hours: - Full-time, 5-6 days per week. - Average contracted hours of 36-40 hours per week during winter, more in peak season (late December to mid-February) and less during quieter times. Job Code: 2304 This job position is appealing to individuals who enjoy working with guests in a resort environment, demonstrating exceptional customer service skills while also possessing driving capabilities in icy conditions. Flexibility in working hours and the ability to work during peak holiday seasons are significant requirements.

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