Hakuba Guest Services Representative

2025 June 24

Winter 2025-2026 Seasonal Position Are you passionate about people? Do you have a can-do attitude? Want to be a part of a great team? Then the SkiJapan.com Guest Services Team may be perfect for you! We are seeking friendly, charming, efficient, and smiley English and bilingual speaking staff (preferred, but not essential) to work within our Guest Services Team in Niseko. You must have exceptional customer service skills with a passion for dealing with people. POSITION: Hakuba Guest Services Agent KEY RESPONSIBILITIES: - Be a presence at the reception - Meeting/greeting guests - Organizing guest check-ins/check-outs - Answering telephones, emails, and in-house guest inquiries - Safely driving guests to and from accommodation on arrival/departure - Booking taxis and restaurants - Providing guests with local information and assistance - Delivering products/services to nearby accommodations - Being a reliable local contact for guests during their stay - Helping out with additional tasks when required - Daily housekeeping including room cleaning, bed making, and public area cleaning PREFERRED EXPERIENCE/ TRAINING: - Personal customer service experience (Face to Face) - Travel/tourism experience - Cash/Credit Card Processing/Handling - Office/Administration experience - Reservations experience - Previous Front Desk/Guest Services/Concierge experience - Driving experience - Housekeeping experience PERSONAL ATTRIBUTES REQUIRED: - Energetic, confident, can-do attitude - Exceptional guest experience skills - Genuine passion for assisting people - Mature, flexible approach with the ability to adapt to any situation - Reliable, very organized, and well presented - Show initiative, with the ability to think on your feet REQUIREMENTS: - Needs to be an English speaker, Business level or higher DRIVING LICENSE: - Must have one of the following licenses: - Driving license issued from Switzerland, Germany, France, Belgium, Monaco, Taiwan. - International Driving Permit (IDP) VISA REQUIREMENTS: - Working Holiday Visa required for this position. REMUNERATION PACKAGE: - Hourly rates will be discussed at interview - Staff accommodation available - Ski Lift pass (Refundable upon completion of contract with a clean disciplinary record and is based on the amount set by Skijapan) EMPLOYMENT DATES: - Early December 2025 – Late March 2026 (Full Season) - Early December 2025 – Late February 2026 (Short-Term) As with any seasonal work, hours and dates of work are snow and customer dependent. Please understand that you are required to be flexible with work dates and hours.

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